On this episode of The Edge, Alex Rodriguez sits down with Shauna Kastle, President & CEO of Goodwill Industries of New Mexico, to discuss her 20-year journey from marketing director to CEO. Shauna shares lessons on people-centered leadership, psychological safety, delegation, balancing empathy with accountability, and building high-performing teams rooted in trust. She also highlights Goodwill's mission beyond retail, including innovative workforce programs that are creating life-changing opportunities across New Mexico.  

Connect with Shauna on LinkedIn. Learn more about Goodwill Industries of New Mexico. 

Key Takeaways:

• Shauna’s leadership journey (0:53)
• Transitions as responsibilities grow (4:50)
• Adapting as an introvert (5:52)
• Characteristics of a great team (7:15)
• Psychological safety in leadership (8:23)
• Don’t mistake my kindness for weakness (9:24)
• Loyalty vs accountability (10:47)
• Balancing mission and business (12:05)
• Misconceptions about Goodwill (13:23)
• Shauna’s edge (16:34)